Change Management

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let us review our goals for this course.

By the end of this course, you should be able to:

• List the steps necessary for preparing a change strategy and building support for the change
• Describe the WIFM – the individual motivators for change
• Use needed components to develop change management and communications plans, and to list implementation strategies
• Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
• Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
• Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
• Use strategies for aligning people with a change, appealing to emotions and facts
• Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency
• Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility

Table of Contents

Module One: Getting Started.

Module Two: Preparing for Change.

Module Three: Identifying the WIFM.

Module Four: Understanding Change.

Module Five: Leading and Managing the Change.

Module Six: Gaining Support

Module Seven: Making it All Worthwhile.

Module Eight: Using Appreciative Inquiry.

Module Nine: Bringing People to Your Side.

Module Ten: Building Resiliency

Module Eleven: Building Flexibility.

Module Twelve: Wrapping Up.