Civility In The Workplace

Course  Objectives

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With this in mind, let’s review our goals for this course.

By the end of this course, participants will be able to:

• Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
• Understand the costs of incivility, as well as the rewards of civility, within the workplace.
• Learn practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
• Learn the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
• Learn skills in diagnosing the causes of uncivil behavior.
• Understand the role of forgiveness and conflict resolution in the creation of a civil working environment.
• Understand the different elements of effective communication, particularly effective para-verbal and non-verbal communication.
• Learn facilitative communication skills such as listening and appreciative inquiry.
• Learn specific interventions that can be utilized when there’s conflict within the workplace.
• Learn a recommended procedure for systematizing civil behaviour within the workplace.

Table of Contents

Module One: Getting Started.

Module Two: Introduction.

Module Three: Effective Work Etiquette.

Module Four: Costs and Rewards.

Module Five: Conflict Resolution.

Module Six: Getting to the Cause.

Module Seven: Communication.

Module Eight: Negotiation.

Module Nine: Identifying Your Need.

Module Ten: Writing a Civility Policy.

Module Eleven: Implementing the Policy.

Module Eleven: Review Questions.

Module Twelve: Wrapping Up.