Communication Strategies
Course Objectives
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let us review our goals for today.
By the end of this course, you should be able to:
- Understand what communication is
- Identify ways that communication can happen
- Identify barriers to communication and how to overcome them
- Develop their non-verbal and verbal communication skills
- Use the STAR method to speak on the spot
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
- Identify and mitigate precipitating factors
- Establish common ground with others
Table of Contents
Module Three: Understanding Communication Barriers.
Module Four: Paraverbal Communication Skills.
Module Five: Non-Verbal Communication.
Module Six: Speaking Like a STAR.
Module Seven: Listening Skills.
Module Eight: Asking Good Questions.
Module Nine: Appreciative Inquiry.
Module Ten: Mastering the Art of Conversation.