Crisis Management

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today’s course

At the end of this course, participants should be able to:

• Identify potential risks
• Understand the myths behind workplace violence
• Define escalation and identify examples
• Learn concerning behaviors
• Know what a trigger is and how that can escalate
• Understand the proper response to an event

Table of Contents

Module One: Getting Started

Module Two: Crisis

Module Three: Workplace Violence.

Module Four: Myths.

Module Five: Escalation

Module Six: Concerning Behaviors

Module Seven: Domestic Violence Indicators

Module Eight: Triggers of Workplace Violence.

Module Nine: Conflict Dangers.

Module Ten: Response.

Module Eleven: Strategies.

Module Twelve: Wrapping Up