Crisis Management (E-book)
Reading Objectives
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today’s course
At the end of this course, participants should be able to:
- Identify potential risks
- Understand the myths behind workplace violence
- Define escalation and identify examples
- Learn concerning behaviors
- Know what a trigger is and how that can escalate
- Understand the proper response to an event
Table of Contents
Module One: Getting Started. 7
Module Two: Review Questions. 11
Module Three: Workplace Violence. 13
Module Three: Review Questions. 16
Problems Will Solve Themselves. 19
It Is Not Possible to Prevent Violence. 19
Module Four: Review Questions. 21
Module Five: Review Questions. 26
Module Six: Concerning Behaviors. 28
Module Six: Review Questions. 31
Module Seven: Domestic Violence Indicators. 33
Module Seven: Review Questions. 36
Module Eight: Triggers of Workplace Violence. 38
Reprimands and Terminations. 38
Module Eight: Review Questions. 41
Module Nine: Conflict Dangers. 43
Module Nine: Review Questions. 46
Report Extreme Cases to HR/Tip Line. 50
Module Ten: Review Questions. 51
Module Eleven: Review Questions. 56
