Customer Support

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for this course.

At the end of this training, participants should be able to:

• Define customer support
• Know the different venues for customer support
• Recognize challenges of customer support
• Learn different applications
• Know proper forms of documentation
• Learning to be proactive in customer support

Table of Contents

Module One: Getting Started.

Module Two: What Is Customer Service?

Module Three: Challenges.

Module Four: Email

Module Five: SMS.

Module Six: Webchat

Module Seven: Multi-Channel Apps.

Module Eight: Support Ticket Apps.

Module Nine: Documentation.

Module Ten: Feedback.

Module Eleven: Be Proactive.

Module Twelve: Wrapping Up.