Delivering Constructive Criticism (E-book)

Reading Objectives

To effectively deliver constructive criticism, you must understand what it is, how it is used, and its purpose. The following objectives of this workshop are designed to help you do just that.

By the end of this course, participants will be able to:

• Understand when feedback should take place
• Learn how to prepare and plan to deliver constructive criticism
• Determine the appropriate atmosphere in which it should take place
• Identify the proper steps to be taken during the session
• Know how emotions and certain actions can negatively impact the effects of the session
• Recognize the importance of setting goals and the method used to set them
• Uncover the best techniques for following up with the employee after the session

Table of Contents

Module One: Getting Started.

Module Two: When Should Feedback Occur?

Module Three: Preparing and Planning.

Module Four: Choosing a Time and Place.

Module Five: During the Session (I)

Module Six: During the Session (II)

Module Seven: Setting Goals.

Module Eight: Diffusing Anger or Negative Emotions.

Module Nine: What Not to Do.

Module Ten: After the Session (I)

Module Eleven: After the Session (II)

Module Twelve: Wrapping Up