Emotional Intelligence at work (e-book)

Reading Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

This training is designed to help you in the following ways:

• Define and practice the areas of emotional intelligence in the workplace.
• Identify and control your emotions.
• Successfully communicate and maintain relationships with others.
• Identify nonverbal communication and consider this information when engaging.
• Successfully execute conflict resolution and overcome other obstacles in the workplace.
• Exhibit empathy and reverence for others.
• Identify anxious and stressful emotions and better control these negative emotions.

Table of Contents

Module One: Getting Started.

Module Two: Introduction to Emotional Intelligence.

Module Three: Benefits.

Module Four: Social Skills.

Module Five: Reducing Anxiety and Stress.

Module Six: Conflict Resolution.

Module Seven: Relationship Management

Module Eight: Overcoming Obstacles at Work.

Module Nine: Building Rapport

Module Ten: Nonverbal Communication.

Module Eleven: Emotional Awareness and Empathetic Accuracy.

Module Twelve: Wrapping Up.