Emotional Intelligence (e-book)
Reading Objectives
This course is designed to help you in the following ways:
- Define and practise self-management, self-awareness, self-regulation, self-motivation, and empathy.
- Understand, use and manage your emotions.
- Verbally communicate with others.
- Successfully communicate with others in a non-verbal manner.
- Identify the benefits of emotional intelligence.
- Relate emotional intelligence to the workplace.
- Balance optimism and pessimism.
Table of Contents
Module Two: What is Emotional Intelligence?
Module Three: Skills in Emotional Intelligence.
Module Four: Verbal Communication Skills.
Module Five: Non-Verbal Communication Skills.
Module Six: Social Management and Responsibility.
Module Seven: Tools to Regulate Your Emotions.
Module Nine: Business Practices (I)
Module Ten: Business Practices (II)