Sensitivity Training

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

This training is designed to help you in the following ways:

• Define sensitivity training and its usefulness and necessity in the workplace.
• Identify the benefits for self and the company in pursuing a sensitivity objective.
• Successfully raise awareness of others.
• Identify different types of stereotypes; their delivery and their effects.
• Discuss Human Resources and its best practices for dealing with issues associated with stereotypes.
• Define the steps to handling complaints associated with sensitive issues and stereotypes.
• Describe the pros and cons of being “sensitive”.

Table of Contents

Module One: Getting Started.

Module Two: Introduction to Sensitivity Training.

Module Three: Benefits.

Module Four: Stereotypes.

Module Five: Discrimination.

Module Six: Sex and Gender Stereotypes.

Module Seven: Age.

Module Eight: Disabilities.

Module Nine: Religion.

Module Ten: Handling Complaints (I)

Module Eleven: Handling Complaints (II)

Module Twelve: Wrapping Up