Supervising Others

Course Objectives

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. With that in mind, let’s review our goals for this course.

By the end of this training, you should be able to:

• Define requirements for particular tasks
• Set expectations for your staff
• Set SMART goals for yourself
• Help your staff set SMART goals
• Assign work and delegate appropriately
• Provide effective, appropriate feedback to your staff
• Manage your time more efficiently
• Help your team resolve conflicts
• Understand how to manage effectively in particular situations
• Understand what a new supervisor needs to do to get started on the right path

Table of Contents

Module One: Getting Started.

Module Two: Setting Expectations.

Module Three: Setting Goals.

Module Four: Assigning Work.

Module Five: Degrees of Delegation.

Module Six: Implementing Delegation.

Module Seven: Providing Feedback.

Module Eight: Managing Your Time.

Module Nine: Resolving Conflict

Module Ten: Tips for Special Situations.

Module Eleven: A Survival Guide for the New Supervisor

Module Twelve: Wrapping Up.